The Everflow Fair Usage Policy has been created in line with our company vision to ‘make utilities simple’.
We’re committed to providing you with a waste product that makes your life simpler through transparent pricing, easy to understand processes and high quality customer service.
So let’s confirm what you will not be charged for:
Duty of Care waste transfer note
Missed collections (where it is confirmed to be the supplier at fault
Overweight collections (of no more than 10% but not greater than 50% in two instances within any six month period)
Charges to be aware of:
Your collection was missed
Our suppliers will notify us of any missed collections, as a customer you will liable for missed collections in all situations except where the collection was missed due solely to the actions of the supplier which shall not be charged and can be refunded at your reasonable request made in writing to us via email at firstname.lastname@example.org, including evidence that you have been charged. It is also important to ensure that vehicular access to the bins is possible at all reasonable times that collections are scheduled. In these instances where a collection is missed we will be happy to arrange for another collection to take place outside your normal collection schedule, however, these will be chargeable at the current supplier rates. We do not guarantee a re-scheduled collection by the supplier. This will be solely dependent on the supplier’s availability of services to your supply site address.
Your waste is too heavy
At the time of collection your waste supplier will weigh your bins to ensure they are within the weight limit agreed in your contract. They will do this by completing the following checks;
1. Weigh the bin when it is first placed onto the vehicle
2. Again at the point of tipping
3. Finally the bin and the weight of its contents are weighed when they are tipped
They will then notify us of any overweight collections. We will contact you to make you aware and to remind you of our Fair Use Policy.
Exceeding the weight limit
Where the weight of your bin(s) exceeds the amount stated in your contract by less than 10% you will not be charged. If you exceed the weight stated in your contract by more than 10%, but not more than 50%, on two occasions in any six month period you will not be charged. If you exceed the weight stated in your contract by more than 10%, but not more than 50%, on three or more occasions in any six month period you will not be charged for any of these excess but we reserve the right to vary your contract (under the circumstances set out in the Varying the contract section below) to upgrade the relevant bin(s), provide an additional bin(s), increase the weight limit of your bin(s), or increase the frequency of your bin collections, or terminate. If you exceed the weight stated in your contract by more than 50%, at any time, disposal of the excess will be charged at your supplier’s rate and we reserve the same aforementioned right to vary your contract.
The allotted weight amounts for each bin is not set by Everflow but provided by our licensed waste suppliers. The weight amount for your chosen waste product and bin size/type is outlined in your Contract.
Varying the contract
We will contact you to discuss the most appropriate option(s) to varying your contract. If you do not respond to any of our attempted methods of contact within 7 days of our first attempt, irrespective of your reasons why, we will suspend the services for 30 days. If you still do not contact us during the 30-day services suspension period, we reserve the right to vary or terminate the contract in accordance with our terms and conditions in our sole discretion. In the event of variation, you will pay for any additional bin capacity or collections as the case may be at the contract rate.
Your bins have contaminated waste in
It’s really important that you place the right waste in the right bin. Our suppliers will check this when they come for collection. If waste has been placed in a bin that is not listed on the duty of care waste transfer note, or by reason of the presence of other waste or contamination or other characteristics, can no longer be treated and/or disposed of as waste listed on the duty of care waste transfer note this may need to be disposed of separately and will be chargeable at the current supplier rates.
If a contaminated bin(s) is uplifted, the supplier will have sole discretion on how to dispose of waste in contaminated bin(s). If it has to be disposed of at a different waste facility these costs will be chargeable to you at the current supplier rates. If the contaminated bin(s) causes, directly or indirectly, any of the supplier’s disposal unit(s) to become contaminated, the reasonable costs the supplier pays for replacing, cleaning, and/or decontaminating the disposal unit(s) will be chargeable to you and payable to the supplier immediately.