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Legal

Everflow water terms & conditions

Everflow standard terms & conditions

Standard contract terms and conditions for the supply of water and
wastewater services to business customers in England and Scotland can be found  here

Everflow deemed terms & conditions

Deemed contract terms and conditions for the supply of water and wastewater services to business customers in England and Scotland can be found  here

Everflow broadband & phone terms & conditions

Everflow broadband & phone terms & conditions

Contract terms and conditions for the supply of broadband and phone services can be found here

Everflow waste terms & conditions

Everflow waste terms & conditions

You can view our waste terms & conditions here

Complaints procedure

Water

We’d like to think that everything will go perfectly, but we accept that sometimes things don’t go according to plan and so if you’d like to get in touch with us to raise a complaint, please follow the instructions here to ensure that your issue is resolved as soon as possible.

Waste

We’d like to think that everything will go perfectly, but we accept that sometimes things don’t go according to plan and so if you’d like to get in touch with us to raise a complaint, please follow the instructions here to ensure that your issue is resolved as soon as possible.

Broadband & phone

We’d like to think that everything will go perfectly, but we accept that sometimes things don’t go according to plan and so if you’d like to get in touch with us to raise a complaint, please follow the instructions here to ensure that your issue is resolved as soon as possible.

Harassment policy

Harassment policy

You can find our harassment policy here

Fair usage policy

Fair usage policy

You can find the Fair usage policy here

Cookie policy

Cookie policy

You can view our cookie policy here

Sustainability policy

Sustainability policy

Please see the sustainability policy updated August 2024 here.

Modern slavery

Modern slavery

Read our modern slavery policy here

Terms of use

Terms of use

You can view our terms of use here

Water charging statement

Water charging statement

You can view the charging statements for each wholesaler here

Privacy policy

Privacy policy

You can view our privacy policy here

Ofwat Customer Protection Code of Practice

Ofwat Customer Protection Code of Practice

Ofwat has published a Customer Protection Code of Practice setting out the rules that water market retailers must follow.  A summary of this document can be found here.

Vulnerability strategy

Vulnerability strategy

Please see our vulnerability strategy here.

Contact us

Opening hours
Mon: 09:00 – 17:00 (excl. bank holidays)
Tue: 09:00 – 17:00
Wed: 09:00 – 17:00
Thurs: 09:00 – 17:00
Fri: 09:00 – 17:00

Traynor Way, Hub 2, Peterlee, SR8 2RU