Standard contract terms and conditions for the supply of water and
wastewater services to business customers in England and Scotland can be found  here

Deemed contract terms and conditions for the supply of water and wastewater services to business customers in England and Scotland can be found  here

Contract terms and conditions for the supply of broadband and phone services can be found here

You can view our waste terms & conditions here

We’d like to think that everything will go perfectly, but we accept that sometimes things don’t go according to plan and so if you’d like to get in touch with us to raise a complaint, please follow the instructions here to ensure that your issue is resolved as soon as possible.

We’d like to think that everything will go perfectly, but we accept that sometimes things don’t go according to plan and so if you’d like to get in touch with us to raise a complaint, please follow the instructions here to ensure that your issue is resolved as soon as possible.

We’d like to think that everything will go perfectly, but we accept that sometimes things don’t go according to plan and so if you’d like to get in touch with us to raise a complaint, please follow the instructions here to ensure that your issue is resolved as soon as possible.

You can find our harassment policy here

You can find the Fair usage policy here

You can view our cookie policy here

Please see the sustainability policy updated August 2024 here.

Read our modern slavery policy here

You can view our terms of use here

You can view the charging statements for each wholesaler here

You can view our privacy policy here

Ofwat has published a Customer Protection Code of Practice setting out the rules that water market retailers must follow.  A summary of this document can be found here.

Please see our vulnerability strategy here.