Legal
Everflow water terms & conditions
Everflow standard terms & conditions
Standard contract terms and conditions for the supply of water and
wastewater services to business customers in England and Scotland can be found here
Everflow deemed terms & conditions
Deemed contract terms and conditions for the supply of water and wastewater services to business customers in England and Scotland can be found here
Everflow broadband & phone terms & conditions
Everflow broadband & phone terms & conditions
Contract terms and conditions for the supply of broadband and phone services can be found here
Everflow waste terms & conditions
Everflow waste terms & conditions
You can view our waste terms & conditions here
Complaints procedure
Water
We’d like to think that everything will go perfectly, but we accept that sometimes things don’t go according to plan and so if you’d like to get in touch with us to raise a complaint, please follow the instructions here to ensure that your issue is resolved as soon as possible.
Waste
We’d like to think that everything will go perfectly, but we accept that sometimes things don’t go according to plan and so if you’d like to get in touch with us to raise a complaint, please follow the instructions here to ensure that your issue is resolved as soon as possible.
Broadband & phone
We’d like to think that everything will go perfectly, but we accept that sometimes things don’t go according to plan and so if you’d like to get in touch with us to raise a complaint, please follow the instructions here to ensure that your issue is resolved as soon as possible.
Harassment policy
Harassment policy
You can find our harassment policy here
Fair usage policy
Fair usage policy
You can find the Fair usage policy here
Cookie policy
Cookie policy
You can view our cookie policy here
Sustainability policy
Sustainability policy
Please see the sustainability policy updated August 2024 here.
Modern slavery
Modern slavery
Read our modern slavery policy here
Terms of use
Terms of use
You can view our terms of use here
Water charging statement
Water charging statement
You can view the charging statements for each wholesaler here
Privacy policy
Privacy policy
You can view our privacy policy here
Ofwat Customer Protection Code of Practice
Ofwat Customer Protection Code of Practice
Ofwat has published a Customer Protection Code of Practice setting out the rules that water market retailers must follow. A summary of this document can be found here.
Vulnerability strategy
Vulnerability strategy
Please see our vulnerability strategy here.