ATTENTION WATER CUSTOMERS: Take a broadband or phone contract with us this month and get £100 knocked off your next water bill. Click here for more information.

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What can we help you with?

Whether you’re looking to submit a meter read, have a question about your waste collection or want to find out which broadband solution is right for you, guidance can be found here within our service help centres.

Choose the service you need help with below.

Help centres

Water help centre

Have a query in relation to our water service?

Waste help centre

Have a query in relation to our waste service?

Connectivity help centre

Have a query about our connectivity solutions?

Water portal

Head to our water portal to download your bills, submit meter reads and check your account details.

Emergencies

Do you have a leak, burst pipe or other water supply emergency? Our water emergencies page will provide you with advice and the best emergency contact number for your area

How to carry out a leak test

Leaks can waste a lot of water – think you’ve got one? Read our leak test guide

Frequently asked questions

Check out our quick and easy answers to the questions we get asked the most

Moved into a premises supplied by Everflow?

Have you moved into a premises that Everflow already supplies?

Moving out of a premises supplied by Everflow?

Are you moving out of a premises that Everflow supplies?

Have a complaint?

 Find out more about the complaints procedure for each of our services

Contact us

Opening hours
Mon: 09:00 – 17:00 (excl. Bank Holidays)
Tue: 09:00 – 17:00
Wed: 09:00 – 17:00
Thurs: 09:00 – 17:00
Fri: 09:00 – 17:00

Traynor Way, Hub 2, Peterlee, SR8 2RU