Acceptable Usage Policy (AUP)

This policy outlines the terms and conditions under which all broadband service is provided and specifies the actions or behaviours that are permitted or prohibited while using our Service Providers broadband connections.  All customers must comply with the law and therefore must not use any services:

  1. In a manner constituting improper use of a public electronic communications network which is or would be an offence under Section 127 of the Communications Act 2003; or
  2. For any unauthorised access or denial of service attack which is or would be an offence under Sections 1, 2 or 3 of the Computer Misuse Act 1990; or
  3. To commit an offence under the Regulation of Investigatory Powers Act 2000; or to commit an offence under any other relevant UK legislation;

By using any of our broadband services you are agreeing to comply with this AUP.

 

Your Responsibilities

It is important that you as our customer are aware of your responsibilities when using any of our service providers broadband products. You are responsible for your actions when connected to the networks provided by our service providers and the systems you access through your internet connection. If you act without care or irresponsibly in using your internet connection or your actions put at risk the integrity or security of their network, systems or equipment, your access may be restricted, suspended or terminated without prior notice. In particular, but not by way of limitation, you agree that you will not use, attempt to use or allow your internet connection to:

  • Store, send or distribute any content or material which is restricted, prohibited or otherwise unlawful under any applicable law or which is offensive or obscene;
  • Do any other act or thing which is illegal, fraudulent or otherwise prohibited under any applicable law or which is in breach of any code, standard or content requirement of any other competent authority;
  • Store, send or distribute confidential information, copyright material or other content which is subject to third party intellectual property rights, unless you have a lawful right to do so;
  • Do anything which defames, harasses, threatens, abuses, menaces, offends, violates the privacy of, or incites violence or hatred against any person or class of persons, or which could give rise to civil or criminal proceedings;
  • Do anything which interferes with other users or restricts or hinders any person from accessing or using our internet connection service or systems including the excessive usage of bandwidth;
  • Forge header information, email source address or other user information;
  • Access, monitor or use any data, systems or networks, including another person's private information, without authority or attempt to probe, scan or test the vulnerability of any data, system or network;
  • Knowingly access, download, store, send or distribute any viruses or other harmful programs or material;
  • Send or distribute unsolicited advertising, bulk electronic messages or otherwise breach your spam obligations set out below, or overload any network or system including our network and systems;
  • Deliberately compromise the security or integrity of any network or system including our service providers network;
  • Invade anyone's privacy by attempting to harvest, collect, store, or publish private or personally identifiable information, such as passwords, account information, credit card numbers, addresses, or other contact information without their knowledge and consent;
  • Tamper with, hinder the operation of or make unauthorised modifications to any network or system; or
  • Authorise, aid, abet, encourage, conspire with or incite any other person to do or attempt to do any of the above acts.

In addition you may not use any Service Providers network to create, transmit, distribute, or store content that:

  • Impairs the privacy of communications,
  • Violates export control laws or regulations,
  • Constitutes deceptive online marketing, causes technical disturbances to our network (including excessive usage of bandwidth), its affiliated networks, or the network used by customers to access the Email services, or
  • Violates the policies of such networks by, including, but not limited to, the intentional introduction of any viruses, trojan horses, worms, time bombs, cancel bots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system or data, or
  • Assists, encourages or permits any persons in engaging in any of the activities described in this section.

    If you become aware of any such activities, you are obligated to immediately notify us and take all other appropriate actions to cause such activities to cease.