Understand your first bill, view invoice guidance and find answers to common billing questions.
Your first invoice may differ from your standard monthly bill.
Your first bill includes:
- Charges from your connection date to month end (pro rata)
- One month of line rental in advance
- Any applicable usage charges
Check the service dates shown on your bill. This may cover more than a standard 30-day period in order to standardise your future billing schedule.
Your second invoice should align with your contracted line rental amount, although usage charges may still apply.
Here’s what you should expect to find on your monthly bill:
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Mon - Fri: 09:00 - 17:00 (excl. bank holidays)
Customer service opening hours
Mon - Fri: 08:00 - 18:00 (excl. bank holidays)
Sat: 09:00 - 12:00