Water
help centre
New customers
Check out our helpful links.
Help with billing
Bills can be confusing, so we’ve created some useful guides.
How to pay & payment support
We have a range of payment support options. Head to our FAQs to find out more and how to pay.
Emergency
Do you have a leak, burst pipe or other water supply emergency? Our water emergencies page will provide you with advice and the best emergency contact number for your area.
How to carry out a leak test
Leaks can waste a lot of water – think you’ve got one? Read our leak test guide.
Frequently asked questions
Check out our quick and easy answers to the questions we get asked the most.
Moved into a premises supplied by Everflow?
Have you moved into a premises that Everflow already supplies?
Moving out of a premises supplied by Everflow?
Are you moving out of a premises that Everflow supplies?
Looking for information on smart water meters?
Smart water meters provide more accurate billing, improved visibility of water usage, and faster identification of issues like leaks.
To understand why they’re being rolled out across the non-household market, and what this means for your business, read our dedicated guide to the smart water meter.
We're here to help
We always do our best to solve your queries as quickly as possible, so we really hope you never have reason to complain about our service. However, if you do, we have a complaints procedure in place which ensures your issue is brought to our knowledge and resolved. Click below to find out more.