Welcome to Everflow!

On this page you’ll find out what you need to do next, as well as information about us, our service and how it all works.

If you’d like to cut to the chase, simply click the button below to sign up to our portal!

Everflow customer portal

What happens next

You will enter a 10 business day cooling off period from the date your contract was agreed. Following this, we will apply to switch your supplies over to Everflow, which will take approximately 20 days – if there are any issues during this process you will be contacted directly.

Intro: A little about us

Everflow is a customer-focussed utilities company serving businesses across the UK with environmentally-friendly water supply, waste management services, and connectivity.

We’re the fastest-growing business utilities supplier in the UK and we’re on a mission to ‘make utilities simple’. Our services are designed to save you time and money, freeing you up to focus on growing your business.

Your bill

If you have any doubts as to what your wholesale or retail charges are, please refer to your quote and contract documents. If you have any further queries about your bill or charges, you are likely to find the answers via our help centre. If not, we’re on-hand 9am-5pm every weekday, and are always happy to provide help and advice. Please find further info and contact details via the help centre linked below.

Water help centre

Meter reading

As standard, we read your meters twice a year. As well as this, we advise customers to send us reads monthly to ensure we can keep your bills as accurate as possible. If you send us the reading 5 working days before your bill date, we can make sure it is reflected in that month’s bill. You are welcome to submit an opening read via our website or portal. It can be taken up to 5 days in advance of your switch and will usually be accepted for use in your first bill providing it’s submitted before 3pm on your switch day.

Submit a meter read

More about meters: how we use reads

We use your most recent meter readings to predict your usage going forward. When we take a new meter read, or when you submit one, there may be an adjustment on your next bill if your usage has increased or decreased.

You can submit further meter readings via our online portal – we recommend doing this a maximum of once a month and five days prior to your billing day.

Submit a meter read

Are you on fixed charges? (i.e. your site does not have a meter)

If your site has fixed charges for water, wastewater, surface or highways drainage they are also billed in advance and calculated by dividing the total annual charge by the number of days in the billing period.

Advance billing & how it works

We bill in advance as standard. This means your first bill, which you will typically receive four days after your switch date, will cover a two-month period to catch you up with our billing schedule. Unless agreed otherwise.

Advance payment arrangements can provide customers with a useful way to manage their bills and customers may benefit from improved terms if they pay in advance. However, advance payment customers should be aware that any credit accrued for services that have not yet been delivered might not be recoverable in the unlikely event that their retailer becomes insolvent. There are a number of payment arrangements available in the market. Customers can therefore explore what type of available payment arrangement best meets their needs.

Each following bill will cover a one-month period. Payments will be taken via direct debit unless agreed otherwise, and your contract will automatically roll unless agreed otherwise.