Additional support for brokers
Questions and contacts
Anyone who tries to call Everflow’s Broker Account Managers between 8am and 5pm will know that we are often in training, carrying out broker visits or in head office meetings, meaning that you get directed to voicemail.
As mentioned on the voicemail, we will and do get back to you ASAP, however, with the channel and the product growing as they are, contacting the department relevant to your call may be the better option. None of this is to replace your account manager, it’s to improve the service reaction time for you, but as always, we are happy to get back to you to resolve your issue.
Please see the relevant contact details for your query below:
Customer services
For any post live issues such as billing and payments. simply email and in the subject box state the customers EFW Number and the reason for your email I.E. Billing query or DD Query
Change of tenancy
Send your completed COT form with any required attachments to brokers@everflowutilities.com. Always leave them a note asking them to dedicate the quote that they create to you giving them your brokerage name and number.
General questions
If you have any general questions please contact the broker support team who will be pleased to help you with any pre-live questions you have and will refer you back to me in some cases.
Commissions
If you believe your commissions are incorrect, late etc. please email our commissions team with details of your query.