Update: Return to Sewer changes
Several wholesalers across England have reviewed their standard Return to Sewer (RTS) rates and confirmed a change to the charges that apply to those rates as of 1st April 2023...
Update: Scottish rateable value charges
Following the non-domestic rates revaluation in Scotland which took effect from 1st April 2023, the charges applicable to your supply may have changed...
What the water industry is doing to protect the environment and improve life
Climate change is the defining issue of the modern age. Unless we all take significant action to protect the planet, our civilisation will be irrevocably damaged over the coming decades...
5 ways that tech is helping to move the water industry forward
It’s often easy for companies and households in the UK looking to improve their impact on the planet to overlook water supply. In a country where we always talk about the weather, we often don’t think twice about...
Gender gap in waste? What a load of rubbish!
I started Everflow in April 2021 as a Customer Service Advisor in water. In May 2022 I secured a position as Customer Support in Waste and became a Waste Management Co-ordinator in February of this year...
Our first Water Efficiency Award winners!
DDW at Burton on Trent is a food colouring manufacturer, and part of a Swiss global company called Givaudan...
Transfer note
*Notice of Application to Transfer a Water Licence and Sewerage Services Licence *...
Top tips for becoming more sustainable as a business
While we love warm weather, the extreme changes in our climate are not to be ignored. At Everflow, our mission to carbon-neutrality and achieving Net-Zero means that we’ll take whatever steps we can to reduce climate change and global warming...
Carbon reduction – 2021 report and plan for 2022
Climate change is an existential threat to our planet, the human race and our way of life. It is also creating wide injustices across the world. We want to be part of the solution, rather than one of the causes of the problem...
Sustainable Water Strategy 2021-23
Everflow wants to be the water retailer that everyone chooses. We do this by making water simple and delivering great service and low bills for customers...
Save your energy bills by washing hands in cold water!
Water use unsurprisingly increased during the pandemic due to increased handwashing. But did you know that water can only kill germs on its own when it's so hot that it would scald your hands? Getting a good lather with any soap is what actually removes germs from your hands...
How we help customers save water (and money!)
88% of people want the businesses and organisations they use to be environmentally friendly. So greening your business will help you attract and retain customers...
Ways to save on your water bill
Having regular meter readings keeps your bills as accurate as possible, as well as helping to spot any leaks or problems. You can read more about why meter readings are important, and how to take them here...
Water Efficiency Guide
As the population grows and we see changes to our climate, there are increasing pressures on our water supply. The Environment Agency has estimated that in 25 years, the UK will not have enough water to meet the demand...
Managing utility bills as a business
It's important to understand your invoice and be aware of which period you're being charged for. Our invoices have been created for ease of use, so it won't take you long to understand the breakdowns...
How to carry out a leak test
Leaks can waste a lot of water if they're not fixed quickly. If you think you've got a leak and have a water meter, try the following:...
What is a SPID?
When it comes to utility bills, the acronyms can be confusing! Here's a brief outline of what a SPID is, and what SPIDS are used for...
Emergencies
Important notice:
Please contact your wholesaler immediately if you experience any changes to your water supply or wastewater services such as a water shortage...
Will I be charged VAT on my water bill?
If you run a non-industrial business, you may be exempt from paying VAT on your water supply. If you run an industrial company, whether you will pay VAT on your commercial water bill depends on your main business activities as determined by your SIC code...
Frozen Pipes Guide
Winter and the colder months bring the cold and with that, water inside exposed pipework and garden taps can freeze. Once frozen, water turns to ice, then expands...
Business Water Guide
In April 2017 England joined Scotland in opening its business water market for competition. This meant non-household customers no longer had to buy their water and wastewater services from their regional wholesaler. Instead, they can shop around for the best deal...