Avoiding objections from Clear Business
One of the biggest challenges in the water market is objections, so at Everflow we've been working our socks off, trying to make a thing of the past so you can secure more sales. Below are some issues causing objections and how to avoid them...
Getting your LOA accepted
Make sure that the information on your LOA matches the information held by the current retailer, on your client's account. You can do this by taking the information on the customer's bill. If the bill is a paper bill, the likelihood is that the customer will have to update the account with an email address, they can do this by emailing the current supplier service@clearbusiness.co.uk and giving that information.
Confirming your client’s current contract status
You can do this by emailing service@clearbusiness.co.uk and asking for the following information, using the authority of your signed letter of authority:
- What is the contract end date?
- Are there any early termination fees to pay by placing termination?
Clear Business usually responds within 48 hours.
Lodging Termination
You are required to lodge termination with the current supplier giving them 20 business days’ notice. You can do this by emailing your LOA and termination letter to service@clearbusiness.co.uk. It is strongly advised to use an e-signing platform like signable, adobe or docusign to do this as it contains an audit trail. This will get accepted by Clear Business.
