How can business broadband and phone lines improve business resilience?
TUESDAY 13th AUGUST 2024
A more updated telecommunications system can give modern businesses the edge
Effective communication is the backbone of any successful business. With high-quality business broadband and phone lines, companies can ensure uninterrupted communication with clients, suppliers and team members, ensuring things run smoothly.
According to Ofcom, 92% of small businesses consider reliable internet connectivity as critical to their operations. In times of crisis, such as a system outage or natural disaster, having reliable communication in place allows businesses to quickly coordinate responses and maintain customer service standards.
With that in mind, let’s take a look at some of the key business benefits of advanced broadband and phone lines, and how they can bolster your commercial resilience.
Greater flexibility in working arrangements
The digital revolution and the COVID-19 pandemic have highlighted the importance of remote working capabilities. 37% of employers expect more than half their workforce to work from home regularly post-pandemic, according to a study by the Chartered Institute of Personnel and Development (CIPD).
High-speed business broadband allows employees to access company resources, collaborate on projects, and communicate both securely and effectively, from almost anywhere. This flexibility means operations can continue smoothly, even when employees cannot be physically present at the workplace.
Better customer service
Exceptional customer service is what gives the most successful businesses their edge, and communication is a key factor in this. Business phone lines with advanced features such as call forwarding, voicemail-to-email, and interactive voice response (IVR) systems ensure that customer inquiries are handled promptly and professionally.
A survey by Zendesk found that 75% of customers are willing to spend more with companies that provide good customer service, so by investing in reliable phone systems, businesses can enhance customer satisfaction and loyalty, which can lead to greater profits.
Data security and backup
Data breaches and cyberattacks are a significant threat for modern businesses, with the likes of malware and phishing severely impacting business operations. Business broadband services can help tackle these dangers, often coming with enhanced security features, such as firewalls, encryption and virtual private networks (VPNs), to protect sensitive information.
What’s more, cloud-based phone systems and data storage solutions enable businesses to back up important data off-site. Having secure and accessible backups ensures that, in the event of a data disaster, businesses can quickly recover and continue their operations.
Scalability and flexibility
As businesses grow and evolve, so too must their communications. Business broadband and phone lines offer scalability, allowing companies to easily upgrade their services to accommodate increased demand.
This flexibility is essential for maintaining resilience as businesses expand or pivot to new markets. With scalable communication solutions, businesses can adapt to changes without significant downtime or disruptions.
The copper network switch off
For decades, the copper network has been essential to the UK’s telecoms infrastructure. But as technology evolves, the system has become increasingly outdated. As such, the UK’s telecommunications network, Openreach, plans to switch off the copper network by 2025.
This is being done to make room for a more updated alternative: fibre optic cables, which will provide a faster and more reliable internet connection. The copper network switch off marks a pivotal moment in UK communications, and businesses must be up to date with it in order to stay ahead of the curve and not get left behind.
Get in touch with Everflow today
Looking for the best business broadband solutions for your business? You’re in the right place. Everflow are dedicated to serve secure, reliable and sustainable telecoms to businesses across the UK. Get in touch with our team today to find out how we can support your organisation.