PURPOSEFUL BUSINESS
Progress highlights
Offices & travel
- Comprehensive carbon reporting, including commuting and suppliers
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- Encouraged car sharing and public transport through “Business Travel & Expenses” policy
- Commuter car share matching scheme
- Electric Vehicle leasing scheme through salary sacrifice
- Energy-saving advice for employees working from home
- Real Living Wage since 2017
- Water Retailer of the Year for 2nd time
- Employee-led Equality, Diversity, Inclusion & Belonging strategy
Customers, suppliers & communications
- Smart alerts to stop leaks when continuous flows detected
- EcoMOTs saved water & reduced business bills, as well as water wholesalers’ delivery costs
- Suppliers informed of Net Zero + other ESG requirements
- Supplier Modern Slavery Policy + Code of Conduct
- New circular waste streams served (food waste + skips)
- Sustainable telecoms supplier
- Waste reduction strategy
- Community sponsorship policy
For the whole planet
- 3 years ahead of CO2e targets
- Annual ESG budget established
- Employee sustainability training
- Emissions avoided and reduced waste through support for bioenergy plant in China
- Created sustainable work, resilience to severe weather and carbon storage by supporting Mangrove restoration project in Pakistan
- Tropical forest protection to enhance biodiversity and avoid emissions in DR Congo
- Aligned our strategy to UN Sustainable Development Goals
Our sustainability progress
Mission: Make utilities savings simple for SMEs while creating jobs people love
2024 environmental statistics
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- 22 water and energy saving site visits delivered to businesses
- 90 water saving devices installed
- 3 MegaLitres per year water saved + £12,000 bill savings
- £4,400 invested by businesses in water and energy saving
- 3,400 continuous flow alerts sent to prompt businesses to fix leaks
- Set target for 50% suppliers by spend on Net Zero journey by 2030
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- 11 tonnes less CO2e from Scope 1 emissions at our offices
- 42% renewable electricity at HQ
- 9,961 commutes avoided by working from home
- 30,000 miles commuted by Electric Vehicle by 10% employees
- 15 people regularly car share for commutes
- 32% employees trained in sustainability with target of 100% in 2025
- 47,300 tonnes emissions avoided by offsetting since 2021*
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- Launched food waste collections to decrease waste incinerated – 2% of customer waste volume so far
- Boosted recovery rates with new skips service
- 23% volume collected is recyclables
- Set targets to recycle 50% office waste in 2025 and 20% products bought to be pre-loved/recycled
- Designed Equality, Diversity & Inclusion policy & strategy with employees
Helping businesses save water and energy
Easy to understand, clear figures, interesting information. Very useful and insightful.
Due to the help and advice from Everflow, we discovered the key offenders for water wastage. We were informed of schemes and technology that we didn’t know were available. We’ve been able to make better, well-informed choices on what has the most impact. I’m thrilled to be consulting with Everflow and working in partnership to bring down water and wastage and reduce our carbon footprint.
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Your engineers were very helpful, updating all the tap water flows and in our WCs, which will reduce our water consumption. They also found a couple of small leaks which our normal engineer was not aware of. My sincere thanks for your support. I believe the service you are providing will be of great value to other organisations like yours
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Nurturing people in 2024
- Equality, Diversity, Inclusion and Belonging Strategy and Policy includes training all employees & hiring managers, and blind hiring software to remove unconscious bias, celebration days for diverse cultures and transparent salary bands.
- Training, mentoring and defined career pathways, with most employees receiving regular 1-2-1s and performance feedback. Supported with inductions, employee handbook, Code of Conduct, hybrid working policy, flexible working & rewards for high performance, as well as clear company objectives and a redefined company purpose.
- Community sponsorship and grants policy reviewed & re-launched for 2025.
- Maintained Real Living Wage since we started up and provided winter support through weighting salaries more in winter 2023-4 to offset high fuel prices.
- Mental Health 1st Aiders and Employee Assistance Scheme offering free virtual & face to face counselling appointments.
- Virtual GPs + contributions towards Optical, Dentistry and Physiotherapy and other services through HealthShield benefits.
- Improved parental & sickness benefits, extra annual leave “celebration day” and upped employee pensions contributions from the company to 7%.
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You can be who you are here. There’s no judging. It’s very good for the soul. It can be busy, but the working hours encourage a good work–life balance and we have a laugh and celebrate.
It’s really exciting to work within a fast-growing business. You can move between departments and learn new stuff and there’s always something to look forward to.
We value the people in the business and always pull together when there’s a problem and find a solution. Everyone’s always there to help each other
Quarterly employee surveys and staff forums make sure we keep people happy, with eNPS recommendation targets of 50+
Interesting in joining our award-winning, ambitious sustainable business?
10 young people kick started their careers with our first graduate scheme
Most are staying permanently to progress further and we’re planning our first apprenticeship scheme in 2025.
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It’s clear that culture is a core value, and a lot of thought has been put into this aspect of the business.
“Overall it’s been a really positive experience at Everflow. Any unsettlement I’ve experienced has been outweighed by the company culture, attitude within the office and how welcome I’ve felt”.
“People here have been very friendly. I feel trusted to work and not need to be monitored and I think I will be here for the long term based on how things are going, I definitely see a lot of room to grow and develop here. Thank you”
Thank you for reading!
If you have any questions or comments about this report or our strategy, please visit us on our website or email us directly.
