Step 1: Contact us via email or telephone

Send an email to customer.services@everflowutilities.com or speak to us on 0330 6600 137.*

We always promise to respond to a complaint within 10 business days of submitting your complaint and if we haven't you will be entitled to receive automatic compensation in line with our Guaranteed Services Standards, a copy of which is included in your welcome pack.

*In accordance with the Worker Protection Act, Everflow employees are protected from harassment by colleagues but also from harassment by third parties. Third party harassment occurs when someone not employed by Everflow such as clients, customers, and suppliers, engages in harassing behaviour towards an employee.

If the report of harassment is against a third party, Everflow will appoint an appropriate manager to hold an investigation, which may result in the reporting to law enforcement or regulatory bodies, as an example.

Step 2: Contact us in writing

If you aren't satisfied with our initial response, please write to us at the following address:

Waste Complaints Manager
Everflow
2 Traynor Way
Peterlee
SR8 2RU

A manager from our waste complaints team will review the case and provide you with a resolution within 5 business days.