Step 1: Contact us via email or telephone

Send an email to or speak to us on 0330 6600 137.

We always promise to respond to a complaint within 10 business days of submitting your complaint and if we haven't you will be entitled to receive automatic compensation in line with our Guaranteed Services Standards, a copy of which is included in your welcome pack.

Step 2: Contact us in writing

If you aren't satisfied with our initial response, please write to us at the following address:

Waste Complaints Manager
2 Traynor Way

A manager from our waste complaints team will review the case and provide you with a resolution within 5 business days.