Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

This Cookie Policy explains how Everflow Utilities. and its affiliates (collectively “Everflow”, “we”, “us” and “ours”), uses cookies and similar technologies to recognise you when you visit our website, subdomains, successor URLs, mobile and localised versions (“Websites”) and/or our mobile application (“App”). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are cookies?

This Cookie Policy explains what cookies are, how we use them, the types of cookies we use (i.e., the information we collect using cookies and how that information is used), and how to manage your cookie settings.

Cookies are small text files used to store small pieces of information. They are stored on your device when a website loads in your browser. These cookies help ensure that the website functions properly, enhance security, provide a better user experience, and analyse performance to identify what works and where improvements are needed.

How do we use cookies?

Like most online services, our website uses both first-party and third-party cookies for various purposes. First-party cookies are primarily necessary for the website to function properly and do not collect any personally identifiable data.

The third-party cookies used on our website primarily help us understand how the website performs, track how you interact with it, keep our services secure, deliver relevant advertisements, and enhance your overall user experience while improving the speed of your future interactions with our website.

Do I have to accept cookies?

You have the right to decide whether to accept or reject cookies. The first time you visit our domain, you’ll be asked whether to enable or disable our cookies. If you don’t see this message, please delete the Everflow cookies in your browser and refresh the page.

You can block cookies by activating the setting on your browser that allows you to refuse some or all cookies. However, blocking essential cookies may affect your ability to access parts of our site.

Privacy policy and terms

For more information regarding your privacy and the terms and conditions, please refer to our Privacy Policy.

Types of cookies we use

Necessary

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

Cookie Duration Description
__cf_bm 1 hour This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
FPGSID 1 hour Description is currently not available.
_sfid_e730 1 year 1 month 4 days Description is currently not available.
_Wtr._ 3 months Description is currently not available.
XSRF-TOKEN 2 hours This cookie enhances visitor browsing security by preventing cross-site request

forgery.

AWSALBCORS 7 days Amazon Web Services set this cookie for load balancing.

Functional

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

Cookie Duration Description
__lc_cid 1 year 1 month 4 days This is an essential cookie for the website live chat box to function properly.
__lc_cst 1 year 1 month 4 days This cookie is used for the website live chat box to function properly.
__oauth_redirect_detector 1 minute This cookie is used to recognize the visitors using live chat at different times inorder to optimize

the chat-box functionality.

CookieConsentPolicy 1 year This is used to support the site functionality
LSKey-c$CookieConsentPolicy 1 year salesforce functional cookie
BrowserId 1 year Sale Force sets this cookie to log browser sessions and visits for internal-only product analytics.
FPID 1 year 1 month 4 days Google Tag Manager sets this cookie for server-side tagging.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Cookie Duration Description
_ga 1 year 1 month 4 days Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
_gid 1 day Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website’s performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.
_ga_* 1 year 1 month 4 days Google Analytics sets this cookie to store and count page views.
FPLC 20 hours Google Tag Manager sets this cookie for tracking between domains.
lidc 1 day LinkedIn sets the lidc cookie to facilitate data center selection.

Performance

Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Cookie Duration Description
everflow_eligibility_session 2 hours This is a funcational script and subdomain
_gat 1 minute Google Universal Analytics sets this cookie to restrain request rate and thus limit data collection on high-traffic sites.
AWSALB 7 days AWSALB is an application load balancer cookie set by Amazon Web Services to map the session to the target.

Advertisement

Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.

Cookie Duration Description
_gcl_au 3 months Google Tag Manager sets this cookie to experiment advertisement efficiency of websites using their services.
bcookie 1 year LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs.
_fbp 3 months Facebook sets this cookie to store and track interactions.
li_gc 6 months Linkedin set this cookie for storing visitor’s consent regarding using cookies for non-essential purposes.

 

Manage cookie preferences

Consent Preferences

You can modify your cookie settings anytime by clicking the ‘Consent Preferences’ button above. This will allow you to revisit the cookie consent banner and update your preferences or withdraw your consent immediately.

Additionally, different browsers offer various methods to block and delete cookies used by websites. You can adjust your browser settings to block or delete cookies. Below are links to support documents on how to manage and delete cookies in major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using a different web browser, please refer to its official support documentation.

Contact us

Sales opening hours
Mon - Fri: 09:00 - 17:00 (excl. bank holidays)
Customer service opening hours
Mon - Fri: 08:00 - 18:00 (excl. bank holidays)
Sat: 09:00 - 12:00

Traynor Way, Hub 2, Peterlee, SR8 2RU