An on-site engineer will be needed to help with the installation, which may involve tasks like connecting to the exchange and setting up your router. Please note that managed installations come with a one-time fee.

Porting timescales can vary. We’ll provide more details once we’ve completed the necessary checks.

A UK Geographic number is a number specific to a town or city within the UK. Geographic numbers begin with 01 or 02.

A single line is a phone line that maintains once call at a time, like a telephone you might use in your own home. These lines cannot handle multiple calls at once.

RJ11 is the type of connector commonly used for telephone cables. Typically, they have 4 or 6 positions (slots) for electrical contacts.

RJ45 is the connector used at the end of Ethernet connection and are larger than an RJ11. This connector typically has 8 positions for electrical contacts. 

The PSTN Switch Off is the process of shutting down the old copper-based Public Switched Telephone Network (PSTN) and moving all voice calls to an internet-based system, known as an all-IP network. This means traditional phone lines will no longer be available, and all calls will be made over the internet using VoIP (Voice over Internet Protocol).

The switch-off is happening in the UK for a few reasons:

• The old PSTN system is outdated and expensive to maintain.
• Fewer people are using traditional phone services, as messaging and video calls have become more popular.
• Switching to all-IP networks allows for better integration of voice, data, and video, making communications more efficient and cost-effective.

The PSTN supports traditional phone services like regular landlines, ISDN (Integrated Services Digital Network) lines, and some older broadband connections. It can also be used for important services like alarms and lift emergency buttons. So, before the switch-off, it's essential to check what services in your business rely on the PSTN and how they might be affected.

The PSTN will be replaced by VoIP, which is a flexible and cost-effective system that offers more features than traditional phone lines. With VoIP, you can make calls, send messages, and even video chat from anywhere with an internet connection. It’s also easier to expand, so you can quickly add more lines or users as your business grows.

SoGEA stands for Single Order Generic Ethernet Access. It is a broadband service that provides internet access without the necessity of a traditional phone line. Traditionally, broadband services in the UK have required both a broadband and a phone line package. However, with Single Order Generic Ethernet Access, the phone line is not needed, which means you only receive the internet connection via the Openreach network.

SoGEA is available from Everflow via our Evernet and Everconnect products.

A SoGEA broadband offers similar speeds to standard Fibre to the Cabinet (FTTC) broadband because it uses the same infrastructure. The typical speeds you can expect are: Up to 80 Mbps download and Up to 20 Mbps upload.

80 Mbps download: This is the speed at which data (like web pages, videos, and files) is transferred from the internet to your device. With 80 Mbps, you can comfortably stream HD or even 4K videos, browse the web, video call, and download large files quickly. It's suitable for multiple users, even if they're using the internet at the same time.

20 Mbps upload: This is the speed at which data is sent from your device to the internet (like uploading files, sending emails with large attachments, or participating in video calls). 20 Mbps upload is ideal for smooth video conferencing, uploading high-resolution photos, and other data-heavy tasks.

FTTP (Fibre to the Premises) is a type of broadband connection where fibre-optic cables run directly from the internet service provider to your business. This is different from other broadband type like FTTC (Fibre to the Cabinet), where fibre only goes to a street cabinet and then uses slower copper wires for the final stretch.

FTTP is available with Everflow via our Evernet+ and Everconnect+ products.

With both products we offer speeds of up to 330 Mbps for downloads and 50 Mbps for uploads.

This means 330 Mbps download speed and 50 Mbps upload speed, which is suitable for:

Video Conferencing: You can run multiple high-quality video calls (HD or even 4K) across different teams without any disruptions. Large teams on platforms like Zoom, Microsoft Teams or Google Meet will experience smooth video and audio.

Cloud Services: Uploading and downloading large files to the cloud (like Google Drive, Dropbox or business applications) happens almost instantly. This is especially important if your business relies heavily on cloud storage, SaaS applications, or large data transfers.

Multiple Users/Devices: Businesses with many employees using the internet at the same time will benefit from fast connections. Even with 20+ users, activities like web browsing, email, and accessing online systems are seamless.

 E-commerce & Website Hosting: For businesses with online storefronts or heavy web traffic, 330 Mbps ensures your website can handle multiple visitors and loads quickly for customers.

 VoIP: High-speed internet allows for clear, uninterrupted voice calls over VoIP systems, even while other data-heavy activities are ongoing.

Ideal for: Larger businesses or growing companies with many employees, high data use or reliance on cloud-based tools and video conferencing.

Stable communication: Video, audio and screen-sharing during virtual meetings will be stable, ensuring smooth interactions with clients and colleagues.

Faster sending of large files: For businesses that frequently send large files, 50 Mbps allows for efficient file uploads. Sending large documents, designs or videos to clients or external partners will happen quickly, boosting productivity.

Real-time collaboration: Uploading and sharing files in real-time with clients or colleagues across different locations becomes easier, especially for industries like marketing, architecture, or creative work that involves large file sizes.

The PSTN will be replaced by VoIP, which is a flexible and cost-effective system that offers more features than traditional phone lines. With VoIP, you can make calls, send messages, and even video chat from anywhere with an internet connection.

It’s also easier to expand, so you can quickly add more lines or users as your business grows.

Evertalk & Evertalk+ (Phoneline+) has been specifically designed to replace your traditional landline service using digital solution (VoIP) technology to deliver voice calls over the broadband network, all at a highly competitive price.

Evertalk & Evertalk+ (Phoneline+) can be accessed on a choice of devices including computers, tablets, mobile phones and IP handsets. Alternatively, we can provide an adaptor for your current phone, so there is no need to invest in new equipment unless you want to. It supports all the key features expected of a traditional telephone line including voicemail, call divert and call hold, but without paying more.

Evertalk & Evertalk+ (Phoneline+) provide extra features designed to make your life easier.

The legacy, public-switched telephone network is being turned off, so to keep your phone and your number working you need to move to the new network, where voice calls are delivered using the same infrastructure as data using VoIP (Voice over Internet Protocol) technology.

It is likely that your existing connectivity will be able to support Evertalk & Evertalk+ (Phoneline+), keeping disruption to a minimum.

No more running

Make and receive calls from where you are rather than where the phone is ringing. Evertalk & Evertalk+ (Phoneline+) can be loaded on the device or devices of your choice including laptop, tablet, or mobile phone (whether Android or Apple) or IP handset. If you are logged in on that device, then it will ring when a call comes in.

No waiting to get started 

Once you have signed up, Evertalk & Evertalk+ (Phoneline+) is delivered immediately via email, so there is no waiting for an engineer to call, simply download the app or soft client to your device(s) of choice. Immediately start making and receiving calls and managing your customer experience. Alternatively, if you don’t want the software but want a phone line that will start working straight away, you can just use our plug and play hardware.

Easy to use 

No need to spend significant time learning how to access and get the most out of your Evertalk & Evertalk+ (Phoneline+) account. The user interface is designed to be intuitive and familiar in its choice of icons, and the main functions are on the front page. Plus, there are “How to …” guides available online accessed from within Evertalk & Evertalk+ (Phoneline+).

Stay on top of changes

Make instant changes in Evertalk & Evertalk+ (Phoneline+) by altering your call handling preferences and your availability with a click of a mouse. Changes are saved automatically so you will never forget to save them! And if you get called away by a customer, then use the ‘Set yourself to Away’ function to have your calls sent to Voicemail or to a colleague. And you can set your Call Management preferences from wherever you are via a web browser, so your customer experience need not be impacted by an unexpected event like illness, weather, or transport problems,

Information at your fingertips 

Store all your business essential numbers in one place using the Contacts function. Synchronise your contacts from your mobile phone, choose to keep them private or share contacts with your colleagues so you all have customer numbers at your fingertips. Use the Call Activity log to check the details of a missed call, filter the list to find a new client number, and easily add callers to your Contacts.

Decide how you want any unanswered calls to be managed

Use the Voicemail option and record a personal greeting or select from the messages you have perfected before and stored in your media library. Choose to have calls diverted to a colleague or redirect them to an external phone and elect to have the calls announced and the number dialled displayed, so that the calls are answered appropriately. If you are diverting calls to your personal mobile, then Evertalk & Evertalk+ (Phoneline+) makes it easy to identify business and non-business calls. Set your Out of Hours for each day, whether for the whole day or just part of the day. Set a specific Out of Hours message and choose how you want calls to be directed when you are closed for business rather than just unavailable. The ability to manage your customer’s expectations can go a long way to improving their user experience and provide an edge over the competition.

Devices Evertalk & Evertalk+ (Phoneline+) 

Can be accessed by your choice of devices including computer, laptop, IP phone, tablet, traditional handset and mobile phone. These devices can be managed from within your Evertalk & Evertalk+ (Phoneline+) account where you can choose whether every device should receive calls and therefore simultaneously ring for an incoming call. 

Snooze 

You can instantly set your status to Unavailable for a short period which is ideal if called away by a customer. This snooze period is returned to Available with one click.

Notifications

 If you are out of the office you can choose to receive email notifications of all missed calls or voicemails, so you never keep your customers waiting unnecessarily

Administrator Control 

As the administrator of your Evertalk & Evertalk+ (Phoneline+) account, it is possible to add, remove and manage the other Evertalk & Evertalk+ (Phoneline+) users. You can add or remove new numbers and any existing numbers that you own. You can also set your privacy settings which could include any numbers from which you want to block incoming calls

Simple Provisioning 

Provisioning and management of your account is via an online portal so Everflow can make changes and updates as required.

Set your status

You can set your status using either a Custom status or one of the status presets including Lunch, In a meeting and Wrap Up. This is useful for short periods up to 24 hours

We know that you don’t have time to waste reading lengthy instruction manuals to learn how to use your new phone service, so Evertalk & Evertalk+ (Phoneline+) has been designed with a simple user interface. When loaded on a laptop, tablet or mobile, the interface uses familiar menu structures and icons throughout, and to make life easy the most frequently used functions can be found on the home page.