Why am I experiencing slow connection speeds?

If you are experiencing a slow connection, you can test your speed by visiting the following Internet Speed Test | Fast.com. This tool will help you assess your current internet speed.

If your speed shows slower than expected, try following the below steps:

Step 1 – Restart Your Devices

Restart your router

  • Unplug the power from your router and modem.
  • Wait for about 30 seconds.
  • Plug them back in and wait for them to fully restart.

Restart your computer or device

  • Sometimes the issue lies with your device, rebooting it can help.

Step 2 – Check Wi-Fi Signal Strength

  • Move closer to your router to see if the speed improves. Walls and other obstructions can weaken Wi-Fi signals.

 

Step 3 – Limit Connected Devices

  • Disconnect any devices that you’re not currently using. Too many devices connected to the same network can slow down your internet speed.

Step 4 – Check for Background Applications

  • Ensure that no applications or updates are running in the background on your device that may be using bandwidth (like video streaming, downloads or backups).

 

Step 5 – Check Your Router Placement

  • Ensure your router is placed away from metal objects and any electronic devices that might interfere with the signal.

 

If you have tried all the above steps and are still experiencing slow speeds, please contact us for assistance.