Welcome to Everflow!
On this page you'll find out what you need to do next (hint, submit an opening read, then sit back and wait for your great value water service to kick in!), as well as information about us, our service and how it all works.
If you'd like to cut to the chase, simply click the button below!
Intro: A little about us
Everflow is a customer-focussed utilities company serving businesses across the UK with environmentally-friendly water supply and waste collection services.
We’re the fastest-growing business utilities supplier in the UK and we’re on a mission to ‘make utilities simple’. Our services are designed to save you time and money, freeing you up to focus on growing your business.
Waste collection
Would you like to see how much you could be saving on your waste collection, too?
Connectivity services
Our broadband & phone services come with the same 'Excellent' customer service and great value pricing
Our values
Teamwork makes the dream work
Make things simpler-er
Do the right thing
Be the best
Show we care
Have a laugh
We care about the environment & communities
By joining us, you’re choosing a supplier that cares. Here are a few things we do to give back & help with environmental issues…
Sponsorships
We sponsor local schools & sports teams
Environmentally friendly
We limit our use of resources like paper & plastic
Digital solutions
We focus on digital solutions
Paperless
Our billing is paperless
100% carbon offset
We offset 100% of our carbon emissions
Extra products
We offer a range of water efficiency products and services
What our customers say about us
Your bill
If you have any doubts as to what your wholesale or retail charges are, please refer to your quote and contract documents. If you have any further queries about your bill or charges, you are likely to find the answers via our Help Centre, if not, we're on-hand 8am-5pm every weekday, and are always happy to provide help and advice. Please find further info and contact details via the Help Centre linked below.
Please submit an opening meter reading
reflected in that month’s bill.
More about meters: how we use reads
A great way to help ensure your billing is as accurate as possible from the outset is to submit a read. This can be done within the 5 days leading up to your switch date.
Are you on fixed charges? (i.e. your site does not have a meter)
If your site has fixed charges for water, wastewater, surface or highways drainage they are also billed in advance and calculated by dividing the total annual charge by the number of days in the billing period.
Advance billing & how it works
We bill in advance as standard. This means your first bill, which you will typically receive four days after your switch date, will cover a two-month period to catch you up with our billing schedule. Unless agreed otherwise.
Advance payment arrangements can provide customers with a useful way to manage their bills and customers may benefit from improved terms if they pay in advance. However, advance payment customers should be aware that any credit accrued for services that have not yet been delivered might not be recoverable in the unlikely event that their retailer becomes insolvent. There are a number of payment arrangements available in the market. Customers can therefore explore what type of available payment arrangement best meets their needs.
Each following bill will cover a one-month period. Payments will be taken via direct debit unless agreed otherwise, and your contract will automatically roll unless agreed otherwise.
Want to know more about Everflow and your service?
Head to our Help Centre, where you'll find FAQs, how to submit reads, access our portal and more
Seven-day cooling off period
We offer a seven-day cooling off period from the date the contract was agreed.